Order Management Software

Order management encompasses all activities related to the administration, organization, and fulfillment of customer orders. The scope of order management ranges from receiving the order, through warehousing and shipping the goods, to invoicing and processing returns. Due to the complexity of order processing, which requires many individual steps, many companies now use a specialized order management system.

An Order Management System (OMS) is a digital toolkit that enables companies to optimally manage all ordering and sales processes. This order management software automates and coordinates all aspects of the ordering process—from the receipt of an order to delivery to the customer. An OMS typically integrates with other systems such as e-commerce platforms, warehouse management systems, and accounting software to ensure a smooth workflow.

A well-functioning Order Management System ensures fast, seamless deliveries, leading to high customer satisfaction and increased revenue. Only with such a system can post-checkout processes run optimally. The system also updates inventory in real time, preventing products from suddenly appearing as out of stock in the shopping cart. Additionally, order status updates can be automatically sent to customers.

An order management system manages all data related to products, inventory levels, availability, and delivery times, as well as customer numbers and customer data. The order management system manages all this data, consolidates it, and analyzes it as needed.

• Payment processing: Support for various payment methods, independent of the payment service provider and currency used
• Inventory management: Provide up-to-date information on stock levels and automatic reorders, as well as select the optimal warehouse (based on distance, availability, etc.) and initiate the ordering process there
• External service providers: If necessary, transmit all required order information to external logistics service providers and coordinate them
• Omnichannel Capability: Keep inventory levels consistently up-to-date across all channels
• Tracking: Provide customers with transparent access to their order data
• Customer Management: Provide the service team with all data regarding the order and its status
• Artificial Intelligence: High-quality forecasting of inventory levels through the use of AI
• Accounting: Provide all necessary back-office functions for accounting
• Returns Management: Automated processing of customer returns and refunds

While an ERP system primarily manages internal business processes such as accounting, purchasing, or human resources, order management software is specifically focused on customer-oriented, cross-channel order processing. It intelligently manages orders from various sales channels, checks availability in real time, coordinates fulfillment routes, and ensures smooth communication with customers.

When selecting a suitable order management system, attention should be paid to the efficient and seamless integration of the software into the existing IT infrastructure and the existing ERP system. The ability to connect to a platform should also be available. The software provider must also offer training and ensure regular software updates.

An order management system offers standardized interfaces (APIs) to common ERP systems (e.g., SAP, Microsoft Dynamics), warehouse management systems (WMS), point-of-sale systems (POS), and e-commerce platforms. Integration is modular, allowing existing IT structures to continue being used and gradually expanded. This reduces project costs and ensures a fast time-to-value.

Within the framework of REMIRA’s standard processes and standard interfaces, the OMS can be implemented in about six weeks. However, there are usually established special processes or specific interfaces that must be taken into account during the project phase. For this reason, implementation typically takes between three and six months.

When implementing the REMIRA Order Management System, a revenue target of over three million should be set so that the initial investment pays for itself within a reasonable timeframe. There is no upper limit on transaction volume. This is due to the intelligent software architecture and the scalable cloud strategy.

An OMS connects all channels in real time and enables services such as Click & Collect, Ship-from-Store, or cross-channel returns. This creates seamless customer journeys without media breaks.

An OMS is particularly useful for retailers with multiple sales channels, a store network, or complex fulfillment structures who wish to centrally manage orders.