Software for quality management
Companies live from selling their products or services and are therefore heavily dependent on the satisfaction of their customers. This satisfaction, in turn, is closely linked to the quality of the products sold. It is therefore important that companies establish and adhere to individual quality criteria. Everything that a company does to master the self-appointed quality criteria is called quality management. Quality management software (QMS) can be used to support this process. REMIRA offers you an appropriate solution for this approach.
What is quality management?
Quality management, or QM for short, encompasses all measures for planning, controlling and optimizing processes based on specified requirements. The aim of QM is to improve the quality of a product or service or to maintain it at the same level and thus ensure customer satisfaction.
What is quality management software?
QM software supports companies in implementing the requirements of various quality assurance systems on one platform. The advantage for companies and organizations is that they can find all functions clearly and digitally in one place. The solution consists of various components that support companies in many areas.
Components of quality management software
Process management modules form part of a QM software. This can be a module in which process descriptions are sorted according to topics and keywords and regular reviews of the processes can be carried out and planned. Both are essential aspects of process management.
Another component is modules for document control. This is the core function of a quality management system, so to speak, because the requirements for the documentation of QM software are very high. For example, it is stipulated that the documentation must be protected against accidental changes or loss. In addition, the suitability of the information must be confirmed by certain approval processes and a role and authorization system ensures that only authorized persons have access to information and documents.
Furthermore, quality management software includes modules for audit management and for increasing customer orientation. Tools are implemented for closer customer orientation, with which companies can collect customer feedback and opinions. How this system is structured is the responsibility of the company. It can be done, for example, through regular surveys or the establishment of a complaints management system.
Another important component is knowledge management software, which helps to build a knowledge base. Risk management software is also essential so that business risks can be considered and evaluated. Last but not least, there is CIP software, because one of the overriding goals of QM is the continuous improvement of existing processes. The CIP software integrated into a quality management solution helps to analyze problems and challenges in operational procedures or other business processes, identify weaknesses and develop solutions.
At a glance
What QM software supports
- Increasing customer orientation
- Development of knowledge management
- Establishment of process management
- Introduction of risk management
- documentation
- Quality improvement and quality assurance of products and business processes
- Implementation of internal and external audits
Objectives of quality management software
The objectives of a quality management system are as varied as its tasks. However, they can be summarized under the following five important functions:
- Increasing customer satisfaction
- Increasing employee satisfaction
- Improving internal and external communication
- Increasing productivity
- Improving product quality
Why you also need quality management software
With a QMS, continuous improvement becomes a central component of your company, ensuring your long-term success. The digital solution helps you to make processes more transparent and improve the quality and productivity of all processes. On the one hand, customer satisfaction is increased through consistently high quality and evidence of this, and on the other, your employees can work more efficiently and with greater motivation thanks to clear structures and transparent communication. Your communication is not only improved internally, but also externally. In summary, it can be said that a quality management solution can also help your company to become more successful.
Are you interested in comprehensive quality management?
With the increasing quality requirements of customers, quality management is becoming more and more important for your success. We understand this and offer you customized solutions that are precisely tailored to your needs.Find out now about our integrated business planning and S&OP software solution.