Easier handling in the back office and in service: The Astorga Group, manufacturer of traffic signs and vehicle license plates, relies on a combination of merchandise management, cash register and payment from software provider REMIRA. Autoschilder Hannover GmbH & Co. KG, Genthiner Autoschilder GmbH and Astorga Fritz Lange GmbH & Co. KG have now completed the changeover to REMIRA Payment at more than 75 locations.
The aim of the changeover was to create convenience benefits - both for the operating staff and in the back office processes. The reduction of contact persons and a clear communication and support network for all aspects of payment were additional requirements. The decision in favor of REMIRA was therefore also a decision in favor of a combined offer of merchandise management, cash register and payment. When switching to REMIRA's modern cash register and merchandise management system, the successful group of companies had another special request: the connection of a service system for data verification and calculation of export insurance to the REMIRA systems. This means that short-term and customs insurance can now be sold to end customers, business customers and partners via the interface (API) to the insurance provider (Beinroth) directly from the REMIRA cash register or the merchandise management system.
REMIRA was also able to place its new product REMIRA PAYMENT here as a novelty. Astorga Fritz Lange initially tested the solution for several months at a number of pilot locations and then decided to work with REMIRA PAYMENT sooner than planned. For Uli Pabst, responsible for payment at REMIRA, it is clear: “With the Astorga Group, we have gained a desired customer for our service portfolio. We support SMEs and provide our merchants with optimized interfaces, faster problem solutions, clearer communication structures and optimized reporting processes.” This reduces the amount of work and time required by dealers at the local sites and at head office, which is particularly beneficial in view of the omnipresent shortage of skilled workers.
Melanie Ilgay, Head of Central Services at Astorga Fritz Lange, is also satisfied with how smoothly the test and the subsequent roll-out plan went thanks to joint pre-planning and well-organized processes. As a result, Astorga Fritz Lange was able to put the terminals into operation at the locations itself with the support of REMIRA Support. “Everything is currently running smoothly and we have the good feeling that we always have competent and solution-oriented contacts with our contacts in REMIRA Support and additionally for REMIRA PAYMENT,” she sums up.
“The online portal for retrieving receipts and checking card sales at branch level also makes our work much easier. REMIRA PAYMENT's development processes have shown us that payment can be further simplified and optimized.”