Software for
Order Management

Why is an order management system important?

A large selection and sufficient quantities, availability in any form and at any time as well as fast deliveries are now minimum requirements for customers in e-commerce. Every small disruption to the shopping experience tarnishes the customer experience. This applies both online and offline, but customers want optimum customer service, especially online. If the product is not available or delivery takes too long, many customers turn to the competition. Without an order management system, the processes are almost impossible to manage. The order processing procedures are too complex and too detailed for them to function smoothly via manual work steps by individual people. An OMS ensures that the customer's order finds its way to the customer in the planned time and as expected by the customer. A holistically integrated OMS therefore offers many advantages in the fulfilment process.

Advantages of order management software:

Overall, an order management system offers significant benefits to businesses by optimizing the entire order management process and improving business results and increasing customer satisfaction through the best possible customer journey. Using an order management system offers several benefits to businesses:

• Increased efficiency: an OMS automates and optimizes numerous aspects of the order management process, resulting in faster and more efficient order fulfillment. This reduces manual errors and increases productivity.
• Centralized data: The system makes it possible to store and retrieve all relevant information in one place. This facilitates access to order data, stock information and customer information, improving communication and collaboration between different departments.
• Improved inventory control: An order management system enables real-time monitoring of stock levels and helps companies to manage their inventory effectively. This leads to better inventory planning, lower warehousing costs and higher availability of products for customers.
• Increased customer satisfaction: By optimizing the order management process, companies can ensure faster delivery times and better customer service. An OMS also provides shipment tracking and returns processing capabilities that help increase customer satisfaction.
• Scalability: An OMS can be adapted to a company's growth by integrating new products, markets or sales channels. This allows companies to react flexibly to changes in the business environment and adapt their order management process accordingly.
• Performance measurement and analysis: OMS enables companies to monitor and analyze key performance indicators (KPIs) related to the order management process. This data can be used to make continuous improvements and increase operational efficiency.

What are the most important functions in an order management system?

An OMS should support at least the following functions in order to meet the needs of customers and the economic interests of the company:

• Payment processing: different payment methods and independence from the payment service provider and currency used
• Warehouse management: Up-to-date information on stock levels and automatic reordering as well as selecting the optimal warehouse (distance, availability, etc.) and initiating the ordering process there
• External service providers: If necessary, transmit all necessary order information to external logistics service providers and coordinate them
• Omnichannel capability: Keepingstock levels up to date regardless of the channel
• Tracking: Provide the customer with transparent data on their order
• Customer management: Provide the service team with all data on the order and order status
• Artificial intelligence: Provide high-quality forecasting of stock levels using qualitative data for AI
• Accounting: Provide all the necessary back-office functions for accounting
• Returns management: Automated processing of customer returns and refunds